About

I’m a design leader, strategist, and hands-on problem solver dedicated to transforming complex systems into intuitive experiences. Throughout my career, I’ve worked at the intersection of design, research, and service innovation to help organizations scale design, drive growth, and deliver measurable impact. I thrive in complexity. From healthcare and finance to government services, I’ve spent years making high-stakes, highly regulated industries more human-friendly. 

Linear Background

I believe great design isn’t just about strategy—it’s about execution. That’s why I take a player-coach approach, guiding teams while rolling up my sleeves to do the work. Whether I’m shaping design vision, refining customer experiences, or navigating the intersection of AI, service design, and business strategy, my goal is always the same: to create solutions that work for people and drive real results.


My roles over the last 17 years have helped me gain the following experience and expertise:

User Experience Research

  • Research Operations

  • Research & Insights

•    Voice of the Customer

•    User Experience Research

  • Qualitative and Quantitative Research

  • Explorative, Generative and Evaluative Research

  • Mixed Methods Research

  • Research Roadmaps

UX and Service Design and Strategy

UX and Service Design and Strategy

  • Web Design

  • UX & UI Design

•    Interaction Design

•    Design Strategy

  • Service Design

  • Service Blueprinting

  • Customer Journey Mapping

  • Systems Thinking

  • Design Thinking

  • Human-Centered Design

Design Leadership

Design Leadership

Design Leadership

  • Building and Scaling Teams

  • Fostering a Design Culture

  • Coaching and Mentorship

  • Budget and Resource Management

  • Stakeholder and Executive Engagement and Communication

  • Measuring Design ROI

  • Design Operations


  • Building and Scaling Teams

  • Fostering a Design Culture

  • Coaching and Mentorship

  • Budget and Resource Management

  • Stakeholder and Executive Engagement and Communication

  • Measuring Design ROI

  • Design Operations

Education

Education

  • Master of Science, Industrial Engineering - HCI, North Carolina State University

  • Bachelor of Science, Industrial Engineering - North Carolina A&T State University

Training and Certifications

Training and Certifications

  • Human-Centered Service Design - IDEO

  • Visual Design Immersive - General Assembly

  • Google UX Design - Coursera

  • Lean Portfolio Management - SaFe Agile

Organizations I've Worked With

Re-energizing Myself For Creativity

When I'm not designing or strategizing, I love spending time outdoors, whether it’s hiking through scenic trails, exploring tropical climates, or just soaking up the sun. I’m also a big fan of sporting events, always excited to cheer on my favorite teams or catch a live game. Running workshops is another passion of mine—I thrive on creating environments where people can learn, collaborate, and grow together. These experiences, from outdoor adventures to engaging with others, fuel my creativity and remind me of the importance of connection, whether in the workplace or in life.

I believe that we should live in a world where every product and service is designed with an easy-to-use experience in mind